The All-in-OneCustomer Engagement Platform
EzeeENGAGE helps businesses automate and manage all their customer touchpoints — marketing, sales, and support — without juggling multiple tools. Whether you’re running a campaign, closing a deal, or resolving a ticket, everything flows through a single, easy-to-use dashboard.
No more switching tabs | No more guesswork | Just meaningful, connected interactions
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Who is EzeeENGAGE for?
Whether you’re a startup founder, a sales manager, or a customer support leader — EzeeENGAGE helps you stay on top of everything that matters:
Marketing Teams
Automate campaigns across Email, SMS, WhatsApp & Social
Support Teams
Resolve tickets faster with a smart, SLA-driven helpdesk
Sales Teams
Track leads, conversions & performance in real time
Founders & CXOs
Get full visibility on what's working (and what’s not)
Multichannel Campaign Automation
Automate Email, SMS, WhatsApp, and Social Media campaigns from a single dashboard — no more juggling tools.
Real-Time Performance Dashboards
Instantly visualize campaign results, ROI, conversions, and lead performance — all with intuitive charts.
Smart Audience Segmentation
Segment contacts by behavior, tags, engagement level, or custom filters to personalize messaging and boost relevance.
Pre-Built Templates
Use ready-to-go templates for Email, SMS, and WhatsApp — categorized for marketing, transactional, or reminders.
Lead Management System
Track and manage leads by source, agent, campaign, and engagement level (Hot, Warm, Cold) in one place.
Sales Activity Dashboard
Stay on top of sales tasks, callbacks, follow-ups, and meetings — all from a dynamic daily cockpit.
Support Ticketing with SLA Tracking
Create, assign, and resolve tickets with built-in SLA policies, escalation paths, and status control.
Integrated Knowledge Base
Empower users with self-service help articles, FAQs, and how-to guides — categorized for easy navigation.
Product Features
Email Deliverability Controls
Manage bounces, spam flags, opt-outs, and inactive contacts to maintain high sender reputation.
Ezee Integration
Launch campaigns and sync leads from WhatsApp, Facebook Lead Ads, and Google Ads directly into your system.
Funnel Tracking
Track every touchpoint: Sent → Delivered → Opened → Clicked → Converted — with revenue attribution.
Lead Categorization
Automatically classify leads based on interaction history, campaign type, or agent feedback.
Performance Analytics
Track agent-wise productivity, campaign conversions, call logs, and meeting outcomes.
Ezee Profiles
View 360° profiles with contact history, campaign association, tickets, and follow-ups — great for B2B.
Identify Negative Contact
Auto-remove hard bounces, opt-outs, and inactive users from campaigns to improve list hygiene.
Campaign Sub-Categories
Tag campaigns by type (e.g., Festival Promo, Invoice Reminder, Investor Update) for better tracking.
Role-Based Access & Views
Give teams access only to what they need — marketing, sales, support, or admin — to streamline operations.
Visual Reports
Create and share marketing, sales, and support reports on auto-pilot — great for leadership teams.
All-in-One Dashboard
View your entire customer journey — from first touch to last ticket — in one place, with actionable insights.
Bot & CRM Integrations
Connect with WhatsApp bots, website bots, dialers, and email clients — everything talks to everything.
Adaptive AI Campaigns
Campaigns evolve automatically as AI learns from customer behavior in real time.
Buyer Journey Prediction
AI maps where each lead is in their decision-making journey and predicts next moves. Very Effective..
Real-Time Detection
Detects unusual drops in engagement, sales, or support activity instantly. This helps to get leads.
Generative AI Campaign
Create personalized email, SMS, and WhatsApp campaign content instantly with AI-driven copy generation.
Self-Healing Workflows
AI identifies broken processes (missed follow-ups, failed campaigns) and fixes them automatically.
Micro-Segmentation
Goes beyond demographics—clusters leads by hidden patterns and micro-behaviors. This is also possible with us.
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With EzeeCRM you can boost your sales, streamline your operations, motivate your support team, improve your communication, and track your finances more effectively with CRM that can be customized as per your needs and help you grow your business.
EzeeDESK, a comprehensive help desk software solution. Streamline support operations, improve agent productivity, and resolve customer issues faster with powerful automation tools, intuitive features, and seamless integrations. Can be customized as per your needs.