Improved Customer Experience In Ecommerce
Ecommerce is the buying and selling of products and services over the Internet. Nowadays, everything can be purchased through e-commerce. It is similar to a retail store but with an online presence. Individuals can buy anything from anywhere and get it delivered to their doorstep.
According to IBEF research, the Indian E-commerce business is growing with an upward trend. It is predicted to exceed the United States to become the world's second-biggest E-commerce economy by 2034. The Indian e-commerce market is predicted to grow at a 19.24 % CAGR, with food and fashion/apparel projected to be the driving factors of future success. According to Research, Indian e-commerce revenues would increase by 7-8% in 2020. The Indian online grocery industry is expected to grow at a CAGR of 57 % by 2024.
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Industry
ECommerce -
Location
India
19.11%
Increased Business ROI By
5X
Business Registration Increased By
7 Out Of 10
Number Of Apps Going Live
Problem
With the expansion of internet penetration, an increasing number of businesses seek to go online and want to establish an online presence. However, the sector faced various hurdles when it came to getting online.
Data security, marketing channels for brand building, a lengthier order process cycle, a lack of adequate customer communication, payment gateway integration, limitations on integration with marketplaces, and so on.
The Solution
Following extensive research, e-commerce businesses require additional restructuring and innovation to make them more user-friendly, secure, and smooth business processes. Our team came up with a unique, customized e-commerce approach that gives businesses better control, flexibility, and scalability.
The Benefits
Our customization platform allowed eCommerce businesses to improve their customer's experience with less time searching for a product, which led to reduced buying friction, a lower bounce rate, and better conversions to increase sales. The robust features helped them to grow 2X, and the business experienced a better ROI than would be possible with a pre-built platform. Here are some of the benefits which helped them with their day-to-day activities. 1. Order management, product inventory, and third-party service integration (payment gateway, shipping gateway, etc.) can be easily integrated.